I got a text from Xfinity saying I’m almost up to my 1.2 Terabyte limit of data. Wait, what? They so generously said I get one grace month, but after that, the price is 10 bucks for every extra 10 GB (or something like that), up to an extra hundo a month.
Wait. What what???? I looked at what is considered data, and there is no way in hell I was using that much by myself. I called my bro. He said it might be a virus. i did a scrub. But, the stats weren’t suggesting a virus. I Googled. And it turned out that other people had this issue. And that Xfinity did jack and shit about it. It’s nearly impossible to get a human when you call Comcast, and I ended up shouting at the phone because there was nothing I could do to get past the automated system.
I firmly believe that this is so they don’t have to deal with people. And they can do this because they are a monopoly. There are two real options in my area, and one is the one I used to have–Century Link. Honestly, the fact that I can’t get a human being has enraged me. I do have a couple numbers that I got from my last issue, and I may bust them out if I can’t get to a human in the normal way.
Redaing the forums, this is not an uncommon issue. It’s exactly the same as what I went through. Negligent usage until suddenly, they were over the limit. Mine went from 19GB to 13GB to 301GB to 626GB to 533GB to 872GB last month to 1151GB this month. What??? Even if Windows is updating. Even if there is a virus. Even if I had everything running on blast all the time, there is no fucking way my usage has increased 10 times over a few months.
I do have a new modem that I have yet to hook up. I got it because I was having internet issues the last few months. I wondered if this was related to my internet issues. I asked my brother and he said maybe. It was a few months before that when my usage jumped. But it’s only in the last two months that I’ve been close to my limit.
This is such a little thing to be worked up over–but it’s not. My biggest issue is that my usage is not going up. I should not have to worry about bumping the limit. I’m paying through the nose for this bundle–which I may change, anyway. I know this is partly so they can get me to upgrade to limitless data. Which. I. Don’t. Need.
