I got a text from Xfinity saying I’m almost up to my 1.2 Terabyte limit of data. Wait, what? They so generously said I get one grace month, but after that, the price is 10 bucks for every extra 10 GB (or something like that), up to an extra hundo a month.
Wait. What what???? I looked at what is considered data, and there is no way in hell I was using that much by myself. I called my bro. He said it might be a virus. i did a scrub. But, the stats weren’t suggesting a virus. I Googled. And it turned out that other people had this issue. And that Xfinity did jack and shit about it. It’s nearly impossible to get a human when you call Comcast, and I ended up shouting at the phone because there was nothing I could do to get past the automated system.
I firmly believe that this is so they don’t have to deal with people. And they can do this because they are a monopoly. There are two real options in my area, and one is the one I used to have–Century Link. Honestly, the fact that I can’t get a human being has enraged me. I do have a couple numbers that I got from my last issue, and I may bust them out if I can’t get to a human in the normal way.
Redaing the forums, this is not an uncommon issue. It’s exactly the same as what I went through. Negligent usage until suddenly, they were over the limit. Mine went from 19GB to 13GB to 301GB to 626GB to 533GB to 872GB last month to 1151GB this month. What??? Even if Windows is updating. Even if there is a virus. Even if I had everything running on blast all the time, there is no fucking way my usage has increased 10 times over a few months.
I do have a new modem that I have yet to hook up. I got it because I was having internet issues the last few months. I wondered if this was related to my internet issues. I asked my brother and he said maybe. It was a few months before that when my usage jumped. But it’s only in the last two months that I’ve been close to my limit.
This is such a little thing to be worked up over–but it’s not. My biggest issue is that my usage is not going up. I should not have to worry about bumping the limit. I’m paying through the nose for this bundle–which I may change, anyway. I know this is partly so they can get me to upgrade to limitless data. Which. I. Don’t. Need.
I’m hoping my brother can come over in the next few days so we can tackle this. I mean, I could unhook from the modem every night and when I’m not online (which basically is when I’m sleeping), but that may not stop the issue. We’re not sure if it’s my modem or a virus or Comcast/Xfinity. That’s the frustrating part! It might even be my laptop, which is aging. If I could talk to an actual human, that would help. But Xfinity makes for damn sure that isn’t possible.
I’m so deflated. I want to be able to fix this, but I can’t without talking to someone. I have two numbers that I got when they were desperate to get me to cancel an appointment. These are not the regular numbers, I don’t think (at least the second one isn’t), so I might use those if my brother can’t figure out what’s wrong.
If I manage to get someone from Xfinity, an actual human, I have to remind myself not to fly off the handle. It’s not the person I’m talking to who made the asinine business decisions that make it such a hellish nightmare to deal with them. It’s the upper management who decided that this was a good idea–and they can get away with it because they are the only company in town. They are a defacto monopoly,y even if they aren’t officially one.
I am so angry. This has made the rest of my day such a bullshit one. I know that I need to chill because there is only so much I can do about it at the moment. ButI keep obsessing with it and trying to figure out how to actually reach a human. There are suggestions online, but they don’t work. Probably because Xfinity has figured out ways to get around it. Which, why not just be reachable instead?? There is a way I’ve gotten to a human while going through their online chat assistance, but it’s hit or miss if I can actually get to that point. I never remember what I did the last time in order to reach that failstate.
I have talked to humans before. But every time, it’s an ordeal to reach that point. And even then, they tried to upsell me. Look. I just want what I’ve bought and paid for to work. I don’t think that’s too much to ask, but apparently, they do. I’m sure there are countless articles on why they suck so much, but my layperson’s analysis is that they don’t have to be even adequate at their job. When there are no other options, you can be horseshit. In the forums, someone said something was horseshit or something like that, and the rep reminded them of the profanity rule. The poster wasn’t swearing at the representative–just frustrated. And I get that there might be a human on the other side (though it could have also been a bot), but maybe they could give actual advice and not just canned responses.
I don’t advocate harrassing the workers. But I also don’t advocate giving horseshit responses. I worked a few hours on this issue and if I had managed to reach a human, it would have been hard for me to keep my temper in check. Making people wait for hours and go through endless automated cycles just to maybe get a real person who doesn’t know what the fuck they’re talking about? Do better, Xfinity.
I’m hoping my brother can come over in the next few days and help me sort this out. I have this month as a freebie, argh! Not my fault, but I don’t want to have to stress about it again.