Underneath my yellow skin

Tag Archives: holiday

Customer Disservice at its best (worst)

Last week, the garbage collector did not come. At all.

I’m going to let that sit there and marinate while I go back a few months. My garbage is usually collected early in the morning. A few months ago, I started to get weekly calls on the day it was supposed to be collected telling me that my route was ‘running late that day’ and would definitely positively be there by the end of the day–which was something like five-thirty. For several months.

Look. If they just came out and said that my new route was at the end of the day, I’d be fine with it. I don’t actually care when they come as long as they come.

They leave a message every collection day telling me that my route is ‘late for that day’. I had gotten to the point where I erased it as soon as I heard the automated voice. I just assumed it was the same message. Last week, they did not come. It was Thanksgiving week, so I thought maybe they had Monday off. I have helpful neighbors who roll my can back up for me, but I put it back out (this was thenext day) in the vain hope that it would get emptied.

It did not. At the end of the day, it was still full. The next morning, I called Republic, the monopoly for the area. In effect, anyway. It’s one of the only games in town. I told the woman on the phone that my house had been missed. After asking for my address, she immediately said that because of the holiday, my guy could not swing by and pick it up.

I mean. I get that it’s a holiday, but what happened was not my fault. I did not want to make extra work for anyone, but they didn’t do their job. Of picking up my trash. Which was, might I emphasize again, their actual job. That I pay them for. That they are supposed to do every week.

So the woman on the phone was as unhelpful as possible. She made sure to tell me several times that it was a holiday week and there was no possible wayt to get my trash picked up that week. That was it. She had nothing else to say. I asked what I was supposed to do the next week because I only had one small-ish can and, if you can recall, MY GARBAGE HAD NOT BEEN COLLECTED LAST WEEK. Which meant, and I’m sure you can put two and two together, that there was still garbage in the can.

“Put it in bags on the side.” She could not have been any less interested in my problem. Because I wanted to make sure that all the garbage would be taken, I clarified, “They will take the bags?” Because normally, they would not. She said she would put a note in the record for them to take the bags.


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